{"id":402,"date":"2016-10-31T17:40:03","date_gmt":"2016-10-31T17:40:03","guid":{"rendered":"https:\/\/www.citybrewtours.com\/philadelphia\/?page_id=402"},"modified":"2022-02-02T13:27:27","modified_gmt":"2022-02-02T17:27:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.citybrewtours.com\/raleigh\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Could my tour be cancelled?<\/p>\n
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Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.<\/p>\n

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled. If we have to cancel a tour due to weather, full refunds will be provided. Should you wish to reschedule due to the inability to travel during the inclement weather, please give us a call at (984) 249-2337 to discuss your options; a fee may apply if your tour was still scheduled to operate.<\/p><\/div>\n<\/div>\n

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Where do your tours pick up?<\/p>\n
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All public tours pick up at the \u2018Residence Inn by Marriott Raleigh Downtown,\u2019\u00a0 616 S Salisbury St, Raleigh, NC 27601<\/span><\/p>\n

\"\"<\/p>\n<\/div>\n<\/div>\n

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Why do I have to wear closed-toed shoes?<\/p>\n
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All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.<\/p>\n<\/div>\n<\/div>\n

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Can you accommodate dietary restrictions?<\/p>\n
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Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!<\/p>\n<\/div>\n<\/div>\n

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Am I able to choose all of the beers on my tour?<\/p>\n
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No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.<\/p>\n<\/div>\n<\/div>\n

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Do you offer gluten-free options?<\/p>\n
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Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Guests with Celiac should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.<\/p>\n<\/div>\n<\/div>\n

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What is your tour minimum?<\/p>\n
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In order for us to run a tour, we need a minimum of 4 participants.<\/p>\n<\/div>\n<\/div>\n

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What Hotels are nearby?<\/p>\n
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There is a hotel at the pickup location:\u00a0<\/span><\/p>\n

Residence Inn by Marriott Raleigh Downtown<\/span><\/p>\n

616 S Salisbury St, Raleigh, NC 27601<\/span><\/p>\n<\/div>\n<\/div>\n

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Do You Have Gift Certificates?<\/p>\n
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Yes! You can purchase a specific tour gift voucher, or select a dollar amount to give. Check out our\u00a0Gift Certificates<\/a>\u00a0page for more information.<\/p>\n<\/div>\n<\/div>\n

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What is the difference between the public and private tour?<\/p>\n
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We offer 2 different public tours which you can read more about here<\/a>. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor\/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here<\/a>.<\/p>\n<\/div>\n<\/div>\n

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I paid for my booking, but have not received a confirmation email.<\/p>\n
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If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone or email and we will happily send you your confirmation again.<\/p>\n<\/div>\n<\/div>\n

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What is included in the confirmation email?<\/p>\n
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The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.<\/p>\n<\/div>\n<\/div>\n

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Where should I park?<\/p>\n
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There is a paid open-air parking a 1 minute walk across the street from the pickup location: \u2018Auditorium Lot West\u2019 675 S Salisbury St, Raleigh, NC 27601.\u00a0 Additionally there is paid covered parking in a garage a 5 minute walk away from the pickup location at 2 Fayetteville St, Raleigh, NC 27601.\u00a0\u00a0<\/span><\/p>\n

We do not recommend street parking as the time limits are typically too low, and we encourage guests to use ride-sharing services whenever possible. <\/span><\/p>\n<\/div>\n<\/div>\n

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What is the Refund policy for City Brew Tours?<\/p>\n
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Due to high demand for tours, tickets are non-refundable less 24 hours prior to the tour. Tickets are always transferable. Our Refund policy is as follows:<\/p>\n

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  • 1 week or more: Full Refund<\/li>\n
  • Less than 7 days: 50% Refund<\/li>\n
  • Less than 24 hours: Non-refundable<\/li>\n<\/ul>\n<\/div>\n<\/div>\n
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    Can I reschedule my tour date?<\/p>\n
    <\/div>\n<\/div>\n
    \n

    Any date changes that are made less than 7 days before your tour will be subject to a $35pp rescheduling fee. No date changes can be made less than 24 hours before a tour.<\/p>\n<\/div>\n<\/div>\n

    \n
    Do I need to print out my confirmation email\/how do I print my ticket?<\/p>\n
    <\/div>\n<\/div>\n
    \n

    You can simply show up to the pick-up spot a few minutes early, with a valid form of ID and closed-toe shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!<\/p>\n<\/div>\n<\/div>\n

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    Is the tour handicap accessible?<\/p>\n
    <\/div>\n<\/div>\n
    \n

    Many of our stops are handicap accessible. However, our seated passenger vans can only accommodate folding wheelchairs on private tours.<\/p>\n<\/div>\n<\/div>\n

    \n
    Can someone under 21 attend?<\/p>\n
    <\/div>\n<\/div>\n
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    You must be 21 or older and show proper identification in order to participate in our tour, even if you\u2019ve purchased a non-drinker ticket.<\/p>\n<\/div>\n<\/div>\n

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    Should I tip my guide?<\/p>\n
    <\/div>\n<\/div>\n
    \n

    We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.<\/p>\n<\/div>\n<\/div>\n

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