NYC Brew Tour FAQs - City Brew Tours - NYC
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NYC Brew Tour FAQs

 

Our pick up spot is at 147 Smith St in Brooklyn, in front of Mom and Pop’s Organic Market. The van will depart right at the time listed, so recommend arriving 15 minutes early to allow for time to check in! Bear in mind we do not have a storefront.

 

Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictrictions when booking your tour!

 

Typically, beer is not gluten free. Some of our tour stops do from time to time offer gluten free options, however, we cannot guarantee their availability. Guests with gluten sensitivities may want to consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.

 

We do not accept payment for any bookings until we have reached our booking minimum on that particular tour. Once we do, our system will accept your booking and send an email with a link for you to provide payment. Once you’ve paid, we will send you a confirmation email and you are all set!

 

In order for us to run a tour, we need a minimum of 4 participants.

 

We offer 3 different public tours which you can read more about here. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here.

 

If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone or email and we will happily send you your confirmation again.

 

The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.

 

You can take the F or G line to Bergen st and we are just around the corner!

 

Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.

 

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled. If we have to cancel a tour due to weather, full refunds will be provided. Should you wish to reschedule due to inability to travel during the inclement weather, please give us a call at 347-429-8687 to discuss your options; a fee may apply if your tour was still scheduled to operate.

 

Due to high demand for tours, tickets are non-refundable less 24 hours prior to the tour. Tickets are always transferable. Our Refund policy is as follows:

  • 1 week or more: Full Refund
  • Less than 7 days: 50% Refund
  • Less than 24 hours: Non-refundable

 

Any date changes that are made less than 7 days before your tour will be subject to a $35pp rescheduling fee. No date changes can be made less than 24 hours before a tour.

 

You can simply show up to the pick up spot a few minutes early, with a valid form of ID and closed-toed shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!

 

Many of our stops are handicap accessible. However, our vans are seated passenger vans, so we can accommodate folding wheelchairs only.

 

You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.

 

We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.