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NYC Brew Tour FAQs

What is the cancellation, rescheduling, refund policy?

We operate rain, shine, and snow as long as the roads are safe and we have met our minimum to run the tour.

Changes and cancellations are free up to 72 hours before the tour. Ticket insurance allows you to make changes or cancel up to 3 hours before the tour, and we will reschedule or reimburse you for your full tour ticket price (minus the booking fee and insurance fee). Insurance can only be purchased when making your initial reservation, and cannot be added after the fact.

Could my tour be cancelled?

Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled.  If you are unable to travel due to inclement weather, please give us a call at 347-429-8687 to discuss your options. We will not be able to issue full refunds without the purchase of ticket insurance, but we may be able to find you another tour option in the future.

Where do your tours pick up?

Our Brooklyn Underground Tour begins at Five Boroughs Brewing Co. at 215 47th St., Brooklyn, NY 11220. Please arrive 15 minutes early to check in with your guide.

Our Brewing in Queens Walking Tour begins at Vernon Mall located at 50-11 Vernon Blvd, Long Island City, NY 11101. The nearest public transit is The Vernon Blvd-Jackson Ave subway stop on the IRT Flushing Line. Please arrive 15 minutes early to check with your guide.

Why do I have to wear closed-toed shoes?

All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.

Can you accommodate dietary restrictions?

Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!  

A note on gluten: Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Gluten-free guests should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.

Am I able to choose all of the beers on my tour?

No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.

What is your tour minimum?

In order for us to run a tour, we need a minimum of 3 participants.

Do you have gift certificates?

Yes! You can purchase a specific tour gift voucher, or select a dollar amount to give. Check out our Gift Certificates page for more information.

What hotels are nearby?

Check out our list of Top Hotels to Stay at While in NYC

What is the difference between the public and private tour?

We offer 2 different public tours which you can read more about here. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here.

I paid for my booking, but have not received a confirmation email.

If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone or email and we will happily send you your confirmation again.

What is included in the confirmation email?

The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.

Can I reschedule my tour date?

Changes and cancellations are free up to 72 hours before the tour. Ticket insurance allows you to make changes or cancel up to 3 hours before the tour, and we will reschedule or reimburse you for your full tour ticket price (minus the booking fee and insurance fee). Insurance can only be purchased when making your initial reservation, and cannot be added after the fact.

Do I need to print out my confirmation email/how do I print my ticket?

You can simply show up to the pick-up spot a few minutes early, with a valid form of ID and closed-toe shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!

Is the tour wheelchair accessible?

Many of our stops are wheelchair accessible. Our tours include walking 1-1.5 miles for the Brewing in Queens Walking Tour, and the Brooklyn Underground Tour includes using the subway system.

Can someone under 21 attend?

You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.

Should I tip my guide?

We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.

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