All ticket sales are final. Tours cannot be exchanged, rescheduled, or refunded.
Guests that purchase our optional ticket insurance during checkout can cancel or reschedule their tour with at least 24 hours’ notice and can be rescheduled or reimbursed for the full tour ticket price (minus the booking fee and insurance fee).
Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.
In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled. If you are unable to travel due to inclement weather, please give us a call at 828-900-2337 to discuss your options. We will not be able to issue full refunds without the purchase of ticket insurance, but we may be able to find you another tour option in the future.
In order for us to run a tour, we need a minimum of 3 participants.
Our pick up spot is at the Renaissance Asheville Downtown Hotel, located at 31 Woodfin St., Asheville, NC. The van will depart right at the time listed, so recommend arriving 15 minutes early to allow for time to check-in! Bear in mind we do not have a storefront.
All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.
Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!
A note on gluten: Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Gluten-free guests should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.
No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.
Yes! You can purchase a specific tour gift voucher, or select a dollar amount to give. Check out our Gift Certificates page for more information.
For hotel recommendations that are near the tour pick up location, please visit our Hotel Accommodations page.
We offer 2 different public tours which you can read more about here. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here.
If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone 828-900-2337 or email [email protected], and we will happily send you your confirmation again.
The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.
We do not recommend driving to our tours. Whenever possible, please use a car service or public transportation to get to your pick up spot. If you must drive, parking is available at the Renaissance Asheville Downtown Hotel for $22 a day or at the College Street Parking Deck for $5 every 4 hours.
Any date changes that are made less than 7 days before your tour will be subject to a $35pp rescheduling fee. No date changes can be made less than 24 hours before a tour.
You can simply show up to the pickup spot 10 minutes early, with a valid form of ID and closed-toed shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!
Many of our stops are wheelchair accessible. However, our seated passenger vans can only accommodate folding wheelchairs on private tours.
You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.
We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.