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Houston Brew Tour FAQs

What is the cancellation, rescheduling, refund policy?

State your franchise’s cancellation policy.

Could my tour be cancelled?

State possible reasons for cancellation, e.g. weather, tour does not meet minimum required guests, etc.

Where do your tours pick up?

State pick up location—address and helpful landmarks.

Why do I have to wear closed-toed shoes?

All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.

Can you accommodate dietary restrictions?

Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!

A note on gluten: Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Gluten-free guests should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.

Am I able to choose all of the beers on my tour?

No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.

What is your tour minimum?

In order for us to run a tour, we need a minimum of (TOUR MINIMUM) participants.

Do you have gift certificates?

Yes! You can purchase a specific tour gift voucher, or select a dollar amount to give. Check out our Gift Certificates page for more information.

What Hotels are nearby?

List any hotel recommendations and/or hyperlink to your Accomodations page.

What is the difference between the public and private tour?

We offer 2 different public tours which you can read more about here (HYPERLINK). Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here (HYPERLINK).

I paid for my booking, but have not received a confirmation email.

If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone (HYPERLINK) or email (HYPERLINK) and we will happily send you your confirmation again.

What is included in the confirmation email?

The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.

Where can I park?

We do not recommend driving to our tours. Whenever possible, please use a car service or public transportation to get to your pick up spot. If you must drive, parking is available (LIST RECOMMENDED PARKING)

Can I reschedule my tour date?

State your rescheduling policy.

Do I need to print out my confirmation email/how do I print my ticket?

You can simply show up to the pickup spot a few minutes early, with a valid form of ID and closed-toed shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!

Is the tour wheelchair accessible?

Many of our stops are wheelchair accessible. However, our seated passenger vans can only accommodate folding wheelchairs on private tours.

Can someone under 21 attend?

You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.

Should I tip my guide?

We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.

Houston’s craft beer scene just got better! Explore our City Brew Tours—book your unforgettable beer adventure today!