Boston Brew Tour FAQs - City Brew Tours - Boston
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Boston Brew Tour FAQs

What about cancellation due to severe weather?

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled. If we have to cancel a tour due to weather, full refunds will be provided. Should you wish to reschedule due to inability to travel during the inclement weather, please give us a call at 617-453-8687 to discuss your options, a fee may apply if your tour was still scheduled to operate.

Could my tour get cancelled?

Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled. If there are less than four (4) seats booked for a tour, that tour may be subject to cancellation (so bring all of your friends and family)!

If there are less than four (4) seats booked for a tour, we will do our best to notify you via email/phone at least 48 hours prior to your tour and try to reschedule you to an alternate date/time. If you can’t reschedule, you will receive a full refund.

What should I wear?

We don’t have a dress code, however our brewery affiliates and our company policy require CLOSED TOE SHOES to go behind the scenes. No Sandals.

Where do you pick up?

Pick Up location will be curbside in front of the Edgar Allan Poe Statue, southeast corner of Boylston St at Charles St South. If you are using GPS, please input the address: 2 Park Plaza Boston, MA 02116.  Only a block away from the Boylston T-stop on the Green Line.

There are two garages next to the pickup location:

  • The CityPlace Garage located at 8 Park Plaza Boston, MA 02116 (Entrance is on Charles Street South).
  • Boston Common Garage located at Zero Charles St Boston MA 02116.  This garage is located beneath the Boston Common.
Why wasn’t I able to pay when making a booking?

If we did not ask for payment during the booking process, we have not reached our minimum tour participants. Once the tour minimum is met, the system will automatically accept your booking request and you will then have 48 hours to pay the amount due. If this payment is not received within 48 hours, the system will automatically cancel your tour.

What is a beer guide?

Beer Guide /bir ɡīd/ (n.) A clever, intelligent, and charismatic individual who passes on epic and timeless beer knowledge through stories and jokes to eager and enthusiastic tour-goers.

Do you offer gift certificates?

Yes!  Click here.

How do I redeem my gift certificate?

To redeem a gift certificate, please click here and input your gift code.

What’s included in the price?

Tours are ALL INCLUSIVE! The tour price includes up to 15+ different beers (ranging from 3-16 ounces), a beer food pairing meal, brewery entrance fees, brewery gratuity, and round trip transportation.

How long are the tours?

The Original and After Hours Tour are approximately 5 hours. The Sip of Boston Tour is Approximately 3.5 hours and only offered on Saturday and Sunday.

Can I book a tour the morning of?

If there are seats available, you absolutely can! Please call us to inquire about availability 617-453-8687

Should I eat breakfast before the tour?

Have a good breakfast so you’re not drinking on an empty stomach.

Is tip for your beer guide included in the price?

We only include pre-paid gratuity for parties of four or greater. If you think your guide was awesome, we suggest $12 pp.

What are the minimum number of people for a tour run?

All Boston Brew Tours need a minimum of 4 people to run.

Do you offer private tours?

Yes we do! You can find more info here or email us at We can accommodate groups up to 500 people.

Can you drink in the van?

Drinking is reserved only for the breweries.

What is your policy on intoxication before and during the tour?

If a person is visibly intoxicated before the tour begins, we have to right to deny your entrance onto the tour. During the tour, if a customer disobeys, disrespects, causes any physical or emotional harm to any property, staff, or the group as a whole, their entire group will be removed from the tour. If either of these situations occur, no refund will be provided. DO NOT PRE-GAME THE BREW TOUR and RESPECT THE BREWERIES, GUIDE, & VEHICLE. WE ARE VERY SERIOUS ABOUT THIS POLICY.

What is the Refund Policy for Boston Brew Tours?

Due to high demand for tours, tickets are non-refundable 3 days prior to the tour. Our Refund Policy for Public Tours is as follows:

  • 2 weeks or more: Full Refund
  • Less than 2 weeks: 75% Refund
  • Less than 7 days: 50% Refund
  • Less than 72 hours: No date changes or refunds, fully-transferable
Can I reschedule my tour?

Any date changes that are made 7 calendar days or less before your tour will be subject to a $25pp rescheduling fee. No date changes can be made less than 72 hours before a tour.