802-760-6091 CALL Buy tickets Book
MENU CLOSE
Advisor

Burlington Brew Tour FAQs

What is the cancellation, rescheduling, refund policy due to COVID-19?

Unfortunately, the coronavirus has applied such pressure to the business that in order to make sure we are able to make it through this pandemic, we have been forced to make the unfortunate and uncomfortable decision to suspend all refunds at this time. Options for guests who cannot attend are as follows:

  1. You may reschedule your tour without any penalty up to a full year from its original date. This simply moves your booking for your entire party to a new date and time of your choice.
  2. You may receive a credit in the form of a generic gift voucher. This voucher for the value of your original booking can be used to make a new booking, in any of our 11 cities, at any time within the next two years. Generic vouchers can also be gifted to others.
Could my tour be cancelled?

Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled.  Should you wish to reschedule due to the inability to travel during the inclement weather, please give us a call at 802-760-6091 to discuss your options; a fee may apply if your tour was still scheduled to operate.

Where do your tours pick up?

You have the option of picking between two spots when booking: 115 Cherry St, and 870 Williston Rd at the DoubleTree. The van will depart right at the time listed, so we recommend arriving 10 minutes early to allow for time to check-in! Bear in mind that we do not have a storefront.

Why do I have to wear closed-toed shoes?

All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.

Can you accommodate dietary restrictions?

Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!

Am I able to choose all of the beers on my tour?

No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.

Do you offer gluten-free options?

Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Guests with Celiac should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.

What is your tour minimum?

In order for us to run a tour, we need a minimum of 4 participants.

Do you have gift certificates?

Yes! You can purchase a specific tour gift voucher, or select a dollar amount to give. Check out our Gift Certificates page for more information.

What Hotels are nearby?

We do pick up at the DoubleTree on 870 Williston Rd. The nearest hotel to our 115 Cherry St pick up spot is the Hotel Vermont which is a few blocks down Cherry St.

What is the difference between the public and private tour?

We offer 3 different public tours which you can read more about here. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests. You can read more about our private tours here.

I paid for my booking, but have not received a confirmation email.

If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone or email and we will happily send you your confirmation again.

What is included in the confirmation email?

The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.

Where can I park?

We do not recommend driving to our tours. Whenever possible, please use a car service or public transportation to get to your pick up spot. If you must drive, parking is available at the DoubleTree, or there is a lot at 17 South Winooski Ave for those picking up at 115 Cherry St.

Can I reschedule my tour date?

Any date changes that are made less than 7 days before your tour will be subject to a $35pp rescheduling fee. No date changes can be made less than 24 hours before a tour.

Do I need to print out my confirmation email/how do I print my ticket?

You can simply show up to the pickup spot a few minutes early, with a valid form of ID and closed-toe shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!

Is the tour wheelchair accessible?

Many of our stops are wheelchair accessible. However, our seated passenger vans can only accommodate folding wheelchairs on private tours.

Can someone under 21 attend?

You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.

Should I tip my guide?

We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.

TOURS SUSPENDED THROUGH MAY COVID-19 UPDATE TRY OUR NEW ONLINE EVENTS